Shipping policy

Shipping Policy

Last Updated: June 2026

At Klayso, we're committed to getting your order to you as quickly and reliably as possible. Please read the following shipping policy for all the details you need.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email with your order details once your order has been placed, and a second email containing your tracking information once your order has shipped.

Shipping Times

Once your order has been shipped, estimated delivery is 3–5 business days worldwide.

Please note that business days do not include weekends or public holidays.

Shipping Rates

  • Priority Shipping: $2.99 (all orders)

Order Tracking

Every order comes with a tracking number. Once your order has shipped, you will receive an email with your tracking information. You can also track your order at any time by visiting our Track Your Order page.

Please allow 24–48 hours after receiving your shipping confirmation email for your tracking information to update in the system.

International Shipping

We proudly ship to customers worldwide. Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our shipping prices or product prices.

Klayso has no control over customs delays or additional charges. We recommend checking with your local customs office for more information before placing your order.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to:

  • High order volume during promotional periods
  • Customs processing for international orders
  • Carrier delays or disruptions beyond our control
  • Severe weather or natural events

If your order is significantly delayed, please contact our support team and we will do our best to assist you.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us within 14 days of the estimated delivery date. We will work with the carrier to locate your package or arrange a replacement or refund.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. Klayso is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will do our best to update the address before the order ships.

Contact Us

If you have any questions about your shipment or our shipping policy, please don't hesitate to reach out:

Email: support@klayso.com

We're here to help and typically respond within 24 hours.